Amsterex FAQ

Frequently Asked Questions

Find Answers.

Trading Related

The order Total must be a minimum of 0.00005 BTC per trade.
We take 0.2% commission on every trade. Did you know we distribute 60% of our commisions back to Amsterex holders? Click here to read more
We believe in the decentralized system cryptocurrencies offer us. Therefore we don't limit users on their trading tactics.
We work with a hot and cold wallet system. This basically means that most funds capital is locked away safely in a vault, while we work with a small batch of coins to process withdrawals.
Please go here and use the request form.
Please make sure your price looks like "0.0001" instead of ".0001". There needs to be a 0 before the dot.
Please visit the Amsterex Shares information page here: Amsterex.com/shares

Account Related

Please wait a few minutes, and also check your spam folder. In some cases, email services block our emails. Please try again with a @gmail.com, @hotmail.com or @outlook.com address.
Please create a support ticket and give us as much info as you can about your account and we will get back to you as soon as possible.
Please go to the "forgot password" page, and enter your email address. You will receive an email with reset instructions.
We require a minimum of 6 confirms for all coins. Please check a Block Explorer to verify your transaction. Also check if our wallet is online or in maintenance. If you still have issues, please submit a support ticket.
Please check a Block Explorer to verify your transaction. Also check if our wallet is online or in maintenance through the portfolio page. If you still have issues, please submit a support ticket.
All your sensitive personal data is encrypted and locked in our databases. We don't share any data with other parties.
Login to your account, go to your profile page and follow instructions. If you need assistance, please join our Discord Channel or submit a support ticket.
Login to your account, go to your profile page and follow instructions. If you need assistance, please join our Discord Channel or submit a support ticket.
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